Jordan Ellis (sample)
Customer Service Representative
jordan.ellis@example.com | (555) 014-2280 | Austin, TX
Professional Summary
Customer service representative with 3 years of experience across phone, chat, and in-person support. Known for calm de-escalation and clear follow-through; consistently handled 40+ contacts a day while keeping a 96% satisfaction rating on post-contact surveys.
Experience
Customer Service Representative — Northwind Retail Group, Austin, TXMar 2022 – Present
- Resolved 40+ customer contacts per day across phone and chat
- De-escalated billing disputes, keeping refunds 15% below team average
- Trained 6 new hires on the support ticketing system
- Wrote 12 help-center answers that cut repeat questions on shipping
Retail Associate — Brightline Stores, Austin, TXJun 2020 – Feb 2022
- Served 80+ customers per shift at the register and on the floor
- Handled returns and exchanges following store policy
- Restocked and faced shelves to planogram each closing shift
Education
Associate Degree, Business — Austin Community College (2020)
Skills
Phone support · Live chat support · Zendesk · De-escalation · Cash handling · Order tracking · Data entry · Spanish (conversational)